Job Description

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Operations Manager

Working Hours: 40 hours per week; Eastern Standard Timezone. Specific hours will be discussed by the client during the interview. However, to set proper expectations, please note that the shift will be during the graveyard shift in the Philippine Timezone.

Salary Range: 1250 - 1700 USD / Monthly

About the Client / Company:

The client is a material innovation company focused on developing packaging and biomaterial solutions to replace the world’s most polluting products. Their team of scientists, engineers, supply chain experts, designers, and entrepreneurs comes from industry leaders like Coca Cola, Procter & Gamble, and others. Backed by a group of committed and mission-aligned investors, including notable VCs, family offices, and celebrities, they are dedicated to creating sustainable alternatives. They have received recognition from top industry awards and media outlets, such as being named on FastCo’s World Changing Ideas, TIME’s Top Greentech Companies, and Plastic-free Innovation of the Year. Their mission is to address the global plastic pollution crisis by creating scalable and commercially viable packaging solutions that reduce plastic and carbon footprints.

About the role:

As an Operations Manager , you will play a crucial role in ensuring the seamless execution of various projects for this client with its B2B customers. Client's customers include the largest CPG brands in the world, as well as growth stage fast-growing brands too. Your responsibilities will include overseeing project management, coordinating quotes, managing shipping logistics, and handling client communications. You will also be responsible for designing and implementing processes, managing budgets, and ensuring clear communication between teams. This role demands an excellent communicator with a bias for action and proficiency in tools like Monday.com, Notion, and Google Suite. You will be instrumental in driving operational efficiency and contributing to the success of our mission.

Key Responsibilities:

• Project Management: Oversee and manage various projects, ensuring timely and successful completion.
• Quote Coordination: Handle the preparation and coordination of quotes, working closely with the sales and finance departments.
• Shipping Management: Coordinate and manage shipping logistics to ensure efficient and timely delivery of products. Understand and manage logistics and shipping requirements.
• Client Communications: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships.
• Calls & Meetings: Participate in regular calls and meetings with clients and internal teams to discuss project updates, address concerns, and facilitate smooth operations.
• Cross-Departmental Coordination: Interface with different departments to ensure cohesive and efficient operations.
• Monday.com Management: Utilize Monday.com to manage workflows, track progress, and ensure team collaboration.
• Document & File Management: Manage and own the tracking and storage of documents and files using Notion and Google Suite.
• Identify Priorities: Assess and prioritize tasks to ensure efficient workflow and project completion.
• Clear Communication: Ensure clear communication between teams and coordinate with multiple stakeholders.
• Process Design & Implementation: Design and implement processes to improve operational efficiency.
• Policy Creation: Create policies that reward excellent work and foster a positive work environment.
• Budget & Finance Oversight: Oversee budgets and finances to ensure fiscal responsibility.

Requirements: 

• Excellent Communication Skills: Fluent in English with the ability to communicate clearly and effectively, both verbally and in writing.

• Professionalism: Maintain a high level of professionalism in all interactions and tasks.

• Bias for Action: Demonstrate a proactive approach to problem-solving and decision-making.

• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

• Tech-Savvy: Proficient in using Monday.com, Notion, Google Suite, and other project management tools.

• Team Player: Ability to work collaboratively with various departments and teams.

Requirements

• Minimum of 4 years of experience in operations management or a related field.
• Strong background in project management, shipping logistics, and client communications.
• Experience using Monday.com, Notion, Google Suite, or similar project management and documentation platforms is required.
• Must be willing to work in the EST time zone (to overlap with the UK/Europe office and customers, as well as the CA HQ).

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