Voice Architect Job at CrossFire Group, Rochester Hills, MI

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  • CrossFire Group
  • Rochester Hills, MI

Job Description

Job Description

Job Description

We are working with a team based out of Rochester Hills, MI who has the immediate need for a remote Voice Architect to assist them in developing their voice network system across the area.

The hourly rate for this 6-month contract position is $53-58/hour.

The Voice Architect will support and process Information Technology Infrastructure Library (ITIL) and change control utilizing software tools. The voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 locations in southeast Michigan. The daily focus will include supervision and support of department personnel as well as coordination with other IT departments.

This position requires awareness of systems supported by the department as well as current and future projects.

Requirements

  • Minimum of 5 years of experience with voice teams and solutions
  • Minimum of 5 years of experience with complex multi-site VoIP networks
  • Experience with Siemens/Unify, Cisco, and Avaya hardware
  • Experience utilizing Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning
  • Experience with Spectralink, ASCOM or other wireless communications in a healthcare environment.
  • 10+ years of experience with voicemail and unified messaging systems, preferably Unify Xpressions Software
  • The individual must have experience in managing the design, implementation and support of advanced voice related systems.
  • Bachelor's degree in Computer or Management related field or equivalent Healthcare IT Network Management experience.

MUST HAVE:

Certification in ITIL

For immediate review please send a copy of your resume to Ken Markiewicz at kmarkiewicz@xfiregroup.com

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group ( CrossFire ) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group ( CrossFire ) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.\r\n\r\nSince our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: zipfeed3
  • Position Id: 7d6861ed

Job Tags

Hourly pay, Contract work, Immediate start, Remote job,

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