Job Description

Responsibilities

• Plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization
• Contributes to the product development process, including discovery, identifying customer needs, ideation, testing and continuously gathering customer feedback throughout the entire product development process
• Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping
• Leads objective setting discussions and creates clear research roadmaps for software product development teams
• Contributes to the development of functional strategy and future direction
• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups)
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices
• Communicates clear, concise, and objective research findings that focus on actionable insights
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise

Qualifications

• Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, or a related field with minimum of 5 years of related UX Research experience or Master’s degree in Human Factors, Human-Computer Interaction, Information Design or related field with 3 years of UX Research related experience
• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom
• Familiarity with methodologies such as Design Thinking and Lean UX
• Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership
• Strong communication, organizational, analytical, critical thinking, and team building skills
• Proven track record of collaborating effectively with cross-functional teams

The target hiring compensation range for this role is $46.75 to $51.95 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits ! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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