Job Description

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The EMEA Services Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings, delivers a scaled and consistent client experience, and employs methodologies through the following centres of excellence;
• The Customer Operations team provides high quality customer support across assigned regions from multiple delivery centres.
• The Engineering team provides automated and scripted innovative migration and implementation activities in order to achieve maximum efficiency, consistency, and performance.
• The Optimisation & Governance team provides expertise in optimisation and compliance services to clients on-premises or in the Cloud whilst maintaining cost efficiencies and savings.
• The Service Design & Delivery team, and each of its subfunctions, leads on designing client solutions in partnership with Insight’s clients before planning and executing end-to-end engagements.
• The Digital Innovation team explores and drives first-of-type innovations around technology including Artificial Intelligence (AI), Big Data, Advanced Analytics, Internet of Things (IoT), Connected Sensors, and Robotics.
• The Technology Solutions Group, through technology and business practice leadership, takes responsibility for the overall service strategy, and subsequent solution, and services development by a team of solution developers, product designers, and agile leaders. TSG also governs the repeatable processes, tools, and automation underpinning Insight’s service delivery.
Complementing each of the centres of excellence is the Service Delivery Management team, located in every country, which manages the client experience and ensures a truly client-centric approach across EMEA, and also the Services Operations & Transformation team which drives operational excellence and business improvements across all areas within the Services Delivery function.
The Security Analyst will be responsible for monitoring security systems and platforms, analysing security alerts, and escalating potential security threats to senior team members for further investigation. The role will have a basic understanding of security operations and be able to work collaboratively with our clients and other team members to ensure that we provide the best possible service. The role will support multiple clients on a 24/7 basis and will require participating in a shift pattern.
• Conducting or assisting with security assessments and risk analyses to identify potential security threats and vulnerabilities.
PURPOSE OF ROLE
KEY DUTIES & RESPONSIBILITIES:
• Developing and implementing security policies and procedures to protect our clients' IT environments.
• Staying up to date on the latest security trends and technologies to ensure that our services are state-of-the-art.
• Monitoring and triaging security alerts.
• Investigating security incidents.
• Gathering information to support investigations.
• Responding to security incidents in a time and appropriate manner.
• Documenting and reporting security incidents.
• Participating in shift rotations to ensure 24/7 coverage.
This list is not exhaustive, and teammates will be required to undertake additional responsibilities reasonably requested by their manager.
Key Result Indicator Measure of success
Time to triage and respond to security alerts.
Incident response and triage will be measured against SLAs via platform tools.
Accuracy of incident investigation and documentation.
Analyst response and accuracy will be measured by post incident review and Senior Analyst sampling of triaged incidents.
Timely resolution of security incidents.
Resolution of incidents will be measured against SLAs via platform tools
Customer satisfaction with incident response.
Post incident response process.
Feedback from clients on mitigation advice via SDM channels.
Essential Desirable
Relevant experience in a security operations center or related field
Bachelor's degree in Computer Science, Cybersecurity, or related field
Knowledge of security concepts, including threat actors, attack methods, and common vulnerabilities
Industry recognised Security Qualifications: GCIH/GCIA/OSCP/CSSP/CISSP
Basic knowledge of security tools and technologies, such as firewalls, antivirus software, and IDS/IPS
Industry recognised Qualifications: networking, firewalls etc
Understanding of fundamental networking concepts and protocols, including TCP/IP, DNS, and SMTP
Familiarity with security best practices and industry standards, such as CIS, NIST and ISO
Familiarity with Windows and Linux operating systems
Ability to analyze and interpret security event logs
Understanding of security technologies and practices, including firewalls, intrusion detection systems, and security information and event management (SIEM) tools
Good written and verbal communication skills
Ability to work in a fast-paced, high-pressure environment
KEY RESULT INDICATORS & MEASURES OF SUCCESS
QUALIFICATIONS, SKILLS, KNOWLEDGE &

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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