Job Description

About the Team

We are looking for passionate and talented people to join the Search and Account Safety Operations team and support in our mission to inspire creativity and bring joy. You will have the opportunity to contribute to the development of cutting-edge products.

As a Project Manager, you will be responsible for managing the end-to-end operational development of Search and Account Safety operations workflows and programs to drive operational efficiency and quality. In ensuring the goals of the project are achieved, you need to continuously optimize project processes, improve the efficiency of project implementation through analysis of business conditions, and regularly communicate with cross-functional and regional teams.

Responsibilities

• Develop and oversee the end-to-end processes and operations for Search and Account Safety projects, ensuring efficiency and quality standards are met through meticulous preparation and ongoing monitoring of key project metrics.
• Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement.
• Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement.
• Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain.
• Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress.
• Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals.
• Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements.
• Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• 2+ years of experience in Search or Account content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives.
• Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas.
• Excellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience in process redesign, technology implementation, and automation strategies is highly desirable.

Preferred Qualifications

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

Job Information

The base salary range for this position in the selected city is $73466 - $168888 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

For Los Angeles County (unincorporated) Candidates:

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

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