Route Driver/Courier Job at SPS-North America, Austin, TX

aGt5Ym5VUGh6dnIzYWtQckJwYmwyNHNyNEE9PQ==
  • SPS-North America
  • Austin, TX

Job Description

Job Description

Job Description

Reports To: The Route Driver/ Courier will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Route Driver/ Courier provides exceptional delivery and courier services. This position receives orders from a centralized dispatch, retrieves parcels/mail from different local offices, and then delivers the parcels/mail in a timely and safe manner. The position will also serve as a backup to the front or back of office functions.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

  • Provides 5-star customer service to all employees (in all forms of communication).
  • Travels a predefined courier route via automobile to deliver mail and parcels throughout the campus.
  • Keeps log and time stamp of items received and delivered.
  • Supports chain of custody requirements defined within the operating procedures.
  • Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
  • Follows Operational Service Excellence performance requirements.
  • Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
  • Completes all paperwork in a timely, accurate and legible manner.
  • Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
  • Presents professional appearance to clients by dressing in professional attire according to company standards.
  • Has a responsibility for vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
  • Services vehicle driven, such as checking fluid levels and replenishing fuel.
  • Delivers mail and parcels throughout the campus.
  • Performs pick-up and delivery.
  • Responds to client requests accurately and in a timely manner.
  • Services the vehicle driven.
  • Proactively seeks out additional work during downtime.
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees.
  • Trains back-up and providing guidance on policies and procedures.
  • Determines what additional support is needed when handling sensitive inquiries.
  • Provides exceptional customer service to client.
  • Provides front or back of office coverage as needed.

Competencies :

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • PC skills MS Office Suite experience.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Working knowledge of MFD equipment.
  • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
  • Possesses ability to work independently and capable of completing projects.
  • Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

  • High School Diploma (or equivalent) required.
  • 2+ years prior work experience preferred.
  • Current state-issued driver's license with clean driving record.
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.

Physical Demands:

  • Approximately 50% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 40 lbs. or greater frequently.
  • Physical and mental ability to operate a standard company motor vehicle.

Travel: Local travel required.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$22—$23 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

Job Tags

Temporary work, Work experience placement, Local area,

Similar Jobs

L & J Technology, Inc.

Junior Web Developer Job at L & J Technology, Inc.

 ...Description Job Description Job Title: Junior Software Engineer Job Type: Full-time...  ...engineers and cross-functional teams to develop, test, and maintain software applications...  ...or similar. Basic understanding of web development technologies such as HTML, CSS... 

Aramark

Dining Operations Manager - Culinary Job at Aramark

 ...Job Description Job Description The Food Service Manager is a management position responsible for developing and implementing...  ...to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities... 

The Laurels of Kettering

Licensed Practical Nurse (LPN) Job at The Laurels of Kettering

 ...Job Description INCREASED WAGES! Updated 6/24**** FULL-TIME LPN $5,000 Sign-on Bonus Come join our growing facility at the Laurels...  ...every day? As a nurse with The Laurels of Kettering, you will work as part of a team providing high-quality care to our valued... 

Avery Partners

Dental Practice Manager Job at Avery Partners

 ...Description Job Description Our client is looking for a Full-Time Practice Manager with 5 years of management experience who can provide...  ...of 20,000 depending on experience and productivity. The Dental practice is located in Buckhead. They are a well-established... 

SSM Health

Medical Social Worker MSW Job at SSM Health

 ...to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, climbing, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing...