Principal Associate UX/UI Designer - Risk (ERM.xd) We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: As a leader and maker, you’ll be asked to handle responsibilities, including: Strategy & Planning Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences Translating complex ideas into understandable concepts that evolve and enhance the product experience Engaging in portfolio prioritization to help set the strategy and product road map for the team Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition Advocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing Championing prioritization of design centered product enhancements grounded in research and analysis Working with partners and teams across various geographies Embracing and advocating for an experience mindset Leading & Developing Teams Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks Navigating conflict resolution within your team as well as within projects, teams and partner relationships Discovering & Delivering Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams Participating end-to-end product design by: Working with researchers to understand customer needs and define opportunities through usability and empathy studies Framing problems, defining insights, and designing new methodologies/practices to serve customer needs Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes Planning and facilitating workshops with internal and external stakeholders to align with business needs Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines Storytelling and presenting visual concepts to various stakeholders Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues Managing & Supporting Drive and own the design workstream while contributing to the end-to-end design process Collaborate closely with 4+ tech teams to gather and refine requirements, ensuring alignment with overall project goals Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges Anticipate and address potential blockers by collaborating with cross-functional teams Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs. Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustments Basic Qualification At least 4 years of experience with User Experience design Preferred Qualifications Experience in supporting product scope (e.g. requirement gathering, story management) Experience designing for cross channel experiences Experience working with a variety of business partners and delivering outcomes Familiarity with design and prototyping tools, particularly Figma Familiarity with working in an established design system #J-18808-Ljbffr Capital One National Association
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