About Us: At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers. Purpose: Operations Center Specialist will understand the John Deere Operation Center and assist customers and other Gooseneck employees with it. Along with strengthening our relationship with our customers and employees by providing digital solutions and support. Responsibilities: Proactively seek new customers, alongside our Account Managers, to take advantage of the Operation Center and help them get started in the program. Educate both internal employees and customers on how to utilize the Operation Center. Learn and support the telematics products from John Deere: In Field Data Sharing, Wireless Data Transfer, etc. Assist and support our Call Centers, which requires after hours work on a rotational basis. Gooseneck Technical Assistance Center (GTAC) internal call center for Operations Center and Telematics Support. Subscriptions/Activations Hotline for Displays and Receivers. Assist stores with their drive and execution to attain their goals in relation to the Precision Ag Engagement Score (PAES). Knowledge, Skills, and Abilities: 3 - 4 years' experience or internships in an agriculture-related, marketing, or business role. Willingness to learn database software and computer application systems. Ability to use standard desktop applications such as Microsoft Office and internet functions. Ability to work flexible hours and be flexible with tasks. Ability to speak and present one-on-one and to a group. Ability to manage projects which would include multi-tasking and prioritization. Attention to detail and accuracy. Ability to demonstrate concern and care for customer privacy and data security. Self-motivated to achieve and surpass goals. Willing to go out and grow our business with the help of the Gooseneck Team Have the willingness to solve problems and issues that arise. Gooseneck Implement
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