Job Description

Salary : $162,158.88 - $197,109.12 Annually

Location : San Jose Metropolitan Area, CA

Job Type: Full-Time

Job Number: 24-G6B-B

Department: Valley Health Plan

Opening Date: 10/08/2024

Closing Date: 10/29/2024 11:59 PM Pacific

Bargaining Unit: 92

Description

Under supervision, to support and perform analysis of business and clinical systems integrations and interfaces; to perform data mapping, data translations and transformations; to ensure system integrity, compatibility, standardization and security; and to coordinate the development, implementation and maintenance of data interfaces to the various participant application systems.


The eligible list established will be used to fill NON-HEALTHCARE IT-RELATED vacancies as they occur.

Please note: This recruitment is scheduled to include a written examination; the examination will be conducted online through a secure third party. The week of November 13, 2024 test information will be sent via the email address attached to your application. (This date is tentative and subject to change). There is a short pre-test set up step to be completed, prior to taking the exam.

Typical Tasks

• Analyzes requirements and helps define integration and interface specifications;
• Builds, configures and maintains interfaces;
• Conducts testing of all mapping, translation and transformation routines prior to moving interfaces into production;
• Creates, manages, completes and closes relevant change management requests;
• Maintains technical artifacts, interface documentation, and topology diagrams;
• Performs analysis and troubleshooting of integration related issues;
• Maintains a library of all required standard vocabularies and nomenclatures used in normalizing inbound and outbound data feeds;
• Maintains test and production libraries of interfaces and applies appropriate methods, procedures and safeguards to protect the integrity of the interfaces and to ensure their recoverability;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Employment Standards


Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:


Training and Experience Note:
Bachelor's degree from an accredited college in Computer Science, Information Technology, Mathematics, Engineering, or a related field;


And


Three (3) years of experience building, configuring and maintaining integrations and interfaces at a level comparable to the County's Associate Application Developer classification. For positions assigned to the healthcare vertical, one (1) year of the aforementioned three (3) years of work experience must be building interfaces using HL7 v2.x or higher, coding XML, and handling HIPAA data.


OR

Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;


And

Five (5) years of experience building, configuring and maintaining integrations and interfaces at a level equivalent to the County's Associate Application Developer classification. For positions assigned to the healthcare vertical, two (2) years of the aforementioned five (5) years of work experience must be building interfaces using HL7 v2.x or higher, coding XML, and handling HIPAA data.

Special Requirements

• Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
• Depending on the position, other related certifications may be required or desirable.

Knowledge of:

• Interface engines and platforms (i.e. Software AG WebMethods, NextGen Mirth, Corepoint, Orion, Infor, etc.)
• Requirements that define interface specifications;
• Building, configuring and maintaining interfaces;
• Interface testing;
• Change management requests;
• Technical artifacts, interface documentation, and topology diagrams;
• Analysis and troubleshooting of integration related issues;
• Standard vocabularies and nomenclatures used in normalizing inbound and outbound data feeds;
• Methods, procedures and safeguards to protect the integrity of the interfaces and to ensure their recoverability.

For positions assigned to the healthcare vertical, the following knowledge is desirable:

• Working knowledge of HL7 v2.x or higher;
• Working knowledge of XML;
• Specific data handling requirements for patient identifiable information and protected health information, including HIPAA data;
• Healthcare taxonomy and workflows;
• Public health integration.

Ability to:

• Perform export, transform, and load (ETL) processes;
• Translate and document clinical and/or business workflows;
• Design, develop, test and maintain interfaces Interface Tools;
• Communicate effectively both orally and in writing;
• Interact effectively with end user staff;
• Perform effectively in a large, complex organization;
• Analyze requirements and define interface specifications;
• Build, configure and maintain interfaces;
• Create, manage, complete and close change management requests;
• Maintain technical artifacts, interface documentation, and topology diagrams;
• Perform analysis and troubleshooting of integration related issues;
• Maintain test and production libraries of interfaces and apply appropriate procedures and safeguards to protect the integrity of the interfaces and to ensure their recoverability.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more


The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

01


Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02


What is the highest level of education you have completed?

• None
• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree

03


Do you possess a Bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering, or a related field?

• Yes, I have a Bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering
• Yes, I possess a Bachelor's degree in a related field.
• No, I do not possess a Bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering, or related field

04


If you possess a Bachelor's degree in a related field, indicate your area of study. If this does not apply to you, type "N/A."


05


How many years of experience do you have building, configuring and maintaining integrations and interfaces?

• Less than three years of experience
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• More than eight years of experience

06


Describe your experience building, configuring and maintaining integrations and interfaces. Include name of employer(s), job title(s), dates of employment, number of hours worked per week, job duties performed. If none, indicate "N/A"Responses indicating "see resume" or "see application" will be deemed incomplete.


07


How many years of work experience do you have performing analytical, administrative, lead, supervisory, or management duties? Relevant experience includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing.

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08


Describe your experience performing analytical, administrative, lead, supervisory or management duties, which includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing. If none, type N/A.


Include a detailed description of your work experience in the following format:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed


09


Please select the areas in which you have expertise working in. You will be asked to describe this expertise in the next question and should also be prepared to substantiate this experience in an interview if/when referred.

• performing technical duties
• working with health plan (health insurance) or healthcare specific data
• establishing and supporting integration between two or more healthcare IT systems
• health plan (health insurance) or healthcare specific operations
• design, development and maintenance of work / data flow documentation and business flow analysis and design
• creating business requirements and business case documentation
• designing and documenting a technical requirements document
• managing specific projects
• information system/technology testing
• issue, risk and change management including how you identified, tracked, and mitigated to resolution
• managing or leading internal and external technical resources

10


If you selected any areas in the above question, describe your experience. Response must include your job title, responsibilities, name of employer, number of years of experience, and relevant applications/software. If none, please type n/a. Responses indicating "see resume" or "see application" will be deemed incomplete.


11


Please select all the items below for which you have proficient functional knowledge and working experience:

• MS SQL Server Management Studio (SSMS)
• MS SQL Server Integration Services (SSIS)
• SFTP
• Power BI
• EDI (Electronic Data Interchange) Processing HIPAA ASC X12
• HL7 / HL7 FHIR
• MS Azure Dev/Ops
• Business Intelligence / Data Warehouse applications
• Power Shell Scripting
• API Integration
• QNXT (Cognizant) or similar Payer based systems
• Epic Tapestry
• Epic Cogito
• Epic Clarity including SQL query extracts
• Epic Caboodle
• Epic Data Courier Administration
• Epic Bridges interface
• SharePoint
• MS Office (Excel, Word, PowerPoint, Visio)
• MS SQL Server Reporting (SSRS)

12


If you selected any areas in the above question, describe your experience. Response must include your job title, responsibilities, name of employer, number of years of experience, and relevant applications/software. If none, please type n/a. Responses indicating "see resume" or "see application" will be deemed incomplete.


13


County departments use Information Systems Skills Inventory to select staff for IS jobs. This skills inventory allows applicants to self-identify their areas of expertise in order to assist departmental recruitment efforts. Your application or resume must show how/where you obtained the skills indicated below. Instructions: Place a checkmark next to all of the items below in which you have a thorough working knowledge of the topic. When examples are given (in parentheses), place a checkmark only if you are thoroughly familiar with at least one of the specified examples. This Skills Inventory form is required for each employment application you submit for an IT position. The information provided on this form is subject to verification.


CLOUD TECHNOLOGIES

• AWS
• Azure
• GCP
• VMWare
• None of the above

14



OPERATING SYSTEMS

• AIX (IBM)
• Apple/Macintosh
• IBM Mainframe (MVS/ESA, OS/390, zOS)
• Linux (Redhat, SUSE, UBUNTU, et al)
• Solaris
• UNIX
• UNIX (BSD)
• UNIX (IBM) (AIX)
• VM Ware
• Windows 10
• Windows 11
• Windows Server 2012
• Windows Server 2016
• Windows Server 2019
• Windows Server 2022
• None of the above

15



DATABASE MANAGEMENT AND SUPPORT

• Asset Inventory Management
• Backup Tools and Utilities
• Citrix
• Communications Hardware (routers, DSUs, multiplexers, switches, PBXs)
• Communications Hardware Support
• Computer Hardware Support
• Envision database
• Filemaker Pro
• IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers)
• IPX/SPX
• LAN/Server Admin Tools and Support
• Microsoft Access
• MS Exchange
• MS LAN Manager
• MySQL
• Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity)
• Office Automation Suites
• Paradox
• SMTP Mail
• SQL Server
• System Network Architecture
• TCP/IP
• TokenRing
• Unix, Protocol and Services (FTP, Telnet, DHCP, DNS)
• WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP)
• None of the above

16



SERVICES AND TECHNICAL / CUSTOMER SUPPORT

• AppDynamics
• Backup Tools and Utilities
• CICS
• Citrix Virtual Applications
• Citrix Virtual Desktops
• Communications Hardware (routers, DSUs, multiplexers, switches, PBXs)
• Communications Hardware Support
• Computer Hardware Support
• Ethernet
• IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers)
• IBM Spectrum Protect
• LAN/Server Admin Tools and Support
• LANsweeper
• Lotus Domino
• Microsoft Office Suite 2010 or 2013
• MS Exchange
• MS LAN Manager
• MS-SCOM
• Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity)
• OEM (Oracle Enterprise Manager)
• Office Automation Suites
• Patch Management (SMS)
• SMTP Mail
• SolarWinds
• System Network Architecture
• TCP/IP
• Veeam
• Virtualization
• WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP)
• Wireless
• ZENworks 7 Suite
• None of the above

17



INTERNET/INTRANET/WEB SERVICES

• Active PDF
• Active RDF
• Apache
• AS/400 Network/Administration
• Hibernate
• IBM Websphere
• Internet/Intranet Development
• Internet/Intranet Support
• JBoss
• Microsoft IIS
• PDF Components
• Tomcat
• Vignette CMA/CMS/VAP
• Web Page Development
• Weblogic
• None of the above

18



SECURITY

• Active Directory
• Anti-Virus Software
• Authorization Policy Server
• Email Filtering/Spam protection
• Encryption
• Firewall and Firewall Monitoring
• IBM Security Server (RACF)
• Internet Content Filter
• Intrusion Detection
• Lenel
• Neoteris / SSL
• Security Tools and Systems
• Smart Card / Biometrics
• User Authentication (Secure ID, Skey, Cryptocard, PKI Technology)
• Virtual Private Networking
• Vulnerability Testing
• Web Filter
• None of the above

19



APPLICATION SUPPORT

• Accela
• Adobe Acrobat
• Adobe Contribute
• Adobe Fireworks
• Adobe Illustrator
• Adobe InDesign
• Adobe Pagemaker
• Adobe Photoshop
• ArcGIS Desktop (ArcGIS, ArcMap, ArcCatalog)
• ArcGIS Online
• Archibus
• CAIR
• CalHEERS
• CalWIN
• Cherwell
• CJIC
• Crystal Reports
• CUBS (Columbia Ultimate Business System)
• eDirectory
• Elections Systems
• Epic EMR
• Exchange Mail Server
• FileMaker Pro
• GIS
• Hexagon I/CAD
• Joomla CMS
• KnowledgeLake
• Laserfiche
• Lotus Notes R5/R6/R8.5.2/R9/R10/R11/R12
• McAfee Anti-Virus
• MEDS
• Microsoft Office 2016
• Microsoft Office 365
• Microsoft Remote Installation Service
• Mindjet Mindmanager
• Monarch
• MS Dynamics
• MS Forms
• MS PowerPoint
• MS Project Web App / Project Online
• MS SharePoint
• MS SQL Server management Studio
• MS Visio
• OCAT
• Origami
• POPS
• SAP ARIBA
• SAP BASIS
• SAP Business Objects
• SAP Business Warehouse
• SAP FI/CO
• SAP FM
• SAP MM
• SAP SAC
• SimpleIndex
• VAST
• VIDIZMO
• Work Number
• None of the above

20



PROGRAMMING

• ArcGIS APIs
• ArcGIS location services (e.g., Geocoding service, Baseman layer service, Geometry service, Elevation service, Routing Service, Spatial analysis service etc.
• ASP
• C
• C#
• C++
• Cobol
• Drupal
• EJB
• Geographic Information Systems (design, programming, spatial database maintenance, user support)
• HTML
• J2EE
• JAVA
• JavaScript
• JCL
• Joomla
• JSON/GeoJSON
• JSP
• Lotus Notes
• Lotus Notes JavaScript
• Lotus Notes Scripts and Formulas
• MFC/Win32 API
• Microsoft Developer Environment
• Microsoft.NET
• Multi-threading Applications
• Perl
• PHP
• PYTHON
• Ruby
• SAP ABAP
• SOAP
• SQL
• Stored Procedures
• Unix Shell Scripts
• VB Script
• VB.net
• Visual Basic
• XML
• None of the above

21



VOICE NETWORKING - CALL CENTERS & VoIP

• AudioCodes
• Calabrio Quality Management
• Calabrio Workforce Management
• Cisco "Cube" / Routers, Dial plans, Gateways, and Switches
• Cisco Call Manager
• Cisco Customer Voice Portal (CVP)
• Cisco Emergency Responder (CER)
• Cisco Softphones Jabber
• Cisco UCCE/ICM Scripting
• Cisco Unified Communications (UC) and Unified Contact Center Enterprise (UCCE)
• Cisco Unity Voicemail
• GCCAI (Google Contact Center Artificial Intelligence)
• Google Dialog Flow (GDF) CX
• Google GDF/CCAI call flows with backend API
• InformaCast Paging
• IP addressing, subnets, VLANs, QoS
• IVRs and ACDs
• Microsoft Team signaling flows
• Microsoft Teams Voice
• Nuance
• Programming (e.g. Java)
• Rest API
• SBC (Session Border Controllers)
• Soap API
• TCP/IP, VoIP, WAN, Metro Ethernet, and MPLS
• Voice protocols and audio codecs PRI, SIP/H.323/MGCP/SCCP, SRST, Analog gateways, FXO, FXS ports
• None of the above

22



OTHER DATABASES

• Access
• Filemaker Pro
• Geodatabase
• Interbase
• SQL Server
• None of the above

23



DATABASE ADMINISTRATION

• Business Intelligence
• Database Warehouse
• DB2
• DB2 UDB AIX
• DB2 UDB Mainframe
• DB2/UDB AIX, LINUX, Solar, Windows
• Firewalls
• Global Protect
• HANA
• IBM Lotus Notes
• IDMS
• Informix
• Ingres
• Load Balancers (F5)
• MS SQL Server
• My SQL
• Networking
• Oracle
• Postgres
• Routers, switches
• SD WAN
• Sybase
• WAPs
• ZScaler
• None of the above

24



HEALTHCARE ELECTRONIC DATA INTERCHANGE (EDI)

• 270
• 271
• 274
• 835
• 837
• None of the above

25



CERTIFICATIONS

• A+
• Apptio Certified Practitioner
• CAPM (Certified Associate in project Management)
• CCIE (Cisco Certified Internetwork Expert)
• CCNA (Cisco Certified Network Associate)
• CCNP (Cisco Certified Network Professional)
• CHAMP (Certified Hardware Asset Management Professional)
• CISSP (Certified Information Systems Security Professional)
• CITAM (Certified IT Asset Manager)
• Cloud Financial Operations (FinOps)
• COMPTIA
• CSAM (Certified Software Asset Manager)
• CSM (Certified Scrum Master)
• CSPO (Certified Scrum Product Owner)
• ITIL Foundations
• ITIL Managing Professional
• ITIL Master
• MCP (Microsoft Certified Professional)
• Lean Six Sigma
• Oracle
• PgPM (Program Management Professional)
• PMP (Project Management Professional)
• Technology Business Management
• None of the above

26



APPLICATION DEVELOPMENT

• Action Script
• App development for Android
• App development for iOS
• ArcGIS Online, ArcGIS Enterprise
• BO Dashboards
• Business Intelligence
• Business Objects full-client users and web-intelligence user
• Business Objects X1/R2 and R3
• Business Process Management Integration
• DevOps
• Eclipse
• ERWIN in Modeling tool
• Flash Action Script
• FLEX
• GitHub
• Illustrator
• JBuilder
• Jira
• Logical Database Design
• Macromedia Flash
• Microsoft Dynamics 365 CRM
• NetBeans
• OO
• Physical Database Design
• Real Time Application Interfaces
• Relational Data Base Design
• SAP Business Objects
• SAP Business Warehouse
• SAP ECC/Hana S4 ABAP
• SAS
• Scrum
• Service Oriented Architecture
• SPSS
• Systems Analysis
• UML
• Visual Studio
• VisualCron
• Web development (HTML, CSS, Javascript)
• None of the above

27



ENTERPRISE DATABASE MANAGEMENT

• Apptio
• Business Intelligence
• Database Warehouse
• DB2
• DB2 UDB AIX
• DB2 UDB Mainframe
• DB2 UDB Windows
• IBM Lotus Notes
• IDMS
• Informix
• Ingres
• MS SQL Server
• Oracle
• Power Apps
• Sybase
• None of the above

28



DATA ANALYTICS AND DATA ENGINEERING

• ArcGIS Desktop (ArcGIS Pro, ArcMap)
• ETL
• Jupyter Notebook
• MS Power BI
• Python
• None of the above

Required Question County of Santa Clara CA

Job Tags

Holiday work, Full time, Work experience placement, Remote job, Flexible hours,

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