Job Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Genetic Counseling Assistant performs a wide range of high level administrative and office support activities necessary to assist the genetic counseling team in providing hereditary cancer risk assessment to patients and their families. The Genetic Counseling Assistant interacts with patients, healthcare providers, insurance companies, testing laboratories and the Pedigree drawing Software Company.
Job Description: Essential Duties & Responsibilities including but not limited to: - Maintains genetic counselor schedules on a daily/weekly/monthly basis
- Maintains Hereditary Cancer Clinic schedules on a bi-weekly basis
- Assists with Hereditary Cancer Clinic follow up appointments and documentation, including follow up on orders/referrals placed during the clinic.
- Keeps track of Hereditary Cancer Clinic monthly patient totals
- Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate follow-through. Accurately identifies those patients requiring immediate attention and schedules them as needed on an urgent basis, relaying this information to the appropriate personnel
- Utilizes Epic to record thorough and complete phone messages and patient note documentations
- Coordinates and assists in processing genetic skin biopsies including ordering and handling of specific specimen kits and sending out samples
- Coordinates blood draws and assists with packing and shipping the blood specimens, completing genetic testing requisition forms, and working with laboratories and health insurance providers for the purpose of obtaining insurance coverage for genetic testing
- Inputs family history information into Volpara Pedigree drawing software database
- Facilitates pretest video counseling clinic for selected patients
- Assists with notifying patients regarding variant reclassifications
- Facilitates collection of outside medical records and family history for patients and indexes paperwork
- Accurately identifies and selects appropriate CPT and ICD-10 codes for testing and procedures
- Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness
- Maintains provider correspondence, reports, and statistics using both Excel and Google Sheets
- Makes physician travel reimbursements as needed
- Processes and monitors provider time away and ensures that the information is captured in all required systems
- Screens, sorts and distributes both USPS mail and incoming Facsimile correspondence.
- Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, e-mail, paging systems, copy machine, transcription equipment and fax
Organizational Requirements: - Maintains strict adherence to the Lahey Hospital Confidentiality Policy.
- Incorporates Lahey Hospital Guiding Principles, Mission Statement and Goals into daily activities.
- Complies with all Lahey Hospital Policies.
- Complies with behavioral expectations of the department and Lahey Hospital.
- Maintains courteous and effective interactions with colleagues and patients.
- Demonstrates an understanding of the job description, performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
- Participates in departmental and/or interdepartmental quality improvement activities.
- Participates in and successfully completes Mandatory Education.
- Performs all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications: Licensure, Certification, Registration: None required
Skills, Knowledge & Abilities:
•Strong interpersonal communication via phone and written client correspondence
•Excellent customer service skills
•Ability to work with a high degree of accuracy and attention to detail
•Ability to work independently as well as part of a team
•Ability to multitask
•Reliability
•Familiarity and proficiency with the use of Microsoft Windows based systems, especially Word and Excel
Experience:
•1+ years of related administrative work experience preferred
•Interest in genetics is preferred
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled Beth Israel Lahey Health
Job Tags
Work experience placement, Immediate start,