Fraud Prevention Investigator is responsible for reviewing various fraud prevention reports, reviewing alerts triggered by a suite of detection tools and systems and taking all necessary steps to mitigate fraud and information security risk. The Investigator is responsible for referring any patterns and trends related to incoming fraud events and compiling actionable data. The specialist keeps detailed and secure records of suspicious activity and security threats and reports them to management.
SPECIFIC RESPONSIBILITIES INCLUDE:
Research accounts for any suspicious activities. This includes conducting thorough investigations into potential academic and financial fraud cases. Examinations include reviewing academic and financial transactions, student behavior, and referrals from internal and external sources.
Collaborate with management and process owners to document and refine policies, procedures, job aids, and process flows that are crucial for both manual and automated fraud prevention processes.
Conduct reviews of identity theft complaints, ensuring all necessary documentation is complete and ready for investigation.
Lead document review process for identified student accounts
Gather necessary documents from various sources to process external requests for records and subpoenas.
Assist in the delivery of training for internal teams on system solutions, fraud prevention best practices and strategies.
Subject matter expert on all fraud prevention detention tools including software, system processes and policies.
Escalate issues as appropriate for referral to Legal and/or any federal, state, or local agency
Manage critical or high priority cases to resolution Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree from an accredited institution of higher learning.
Three years' experience as a paralegal, investigator or in forensic accounting or auditing.
Detail oriented with excellent follow through.
Proficient data analytic skills.
Proficiency with Microsoft Office Suite.
Excellent communication skills - verbal and written - to include strong documentation skills.
Strong interpersonal skills; ability to work collaboratively and be able to communicate effectively with colleagues and external agencies.
Adherence to controls and standards.
PREFERRED EXPERIENCE:
Master's degree from an accredited institution of higher learning
Experience in Federal Title IV Financial Aid.
Experience with Tableau, PeopleSoft, and SalesForce
Experience with enterprise level fraud detection and investigation software.
All submissions should include a cover letter and resume.
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