Job Description

Job Description

Job Description

Flight Operations Dispatcher

This full-time position at Melbourne Flight Training will encompasses the duties of a dispatcher with an additional customer service role. The individual will be responsible for the successful day to day flight, ground, and simulator dispatching and training operations. The Dispatcher understands their daily duties and activities should consistently lead to safe and successful training flights.

General Administrative duties to include but not limited to answering phone calls and emails, filing and maintaining paperwork, checking accuracy of paperwork and documents related for Flight Operations.

Must possess strong customer service and soft skills preferred (time management, interpersonal skills, adaptability, works as a team player) Aviation experience preferred but not required.

The Flight Operations Dispatcher position at Melbourne Flight Training includes, but is not limited to, the following responsibilities:

Duties and Responsibilities:

• Prioritize safety above all.
• Maintain and optimize the daily, weekly, and monthly flight schedule.
• Dispatchers provide customer service and deal directly with current and potential student customers:
• Manage customer billing and communication to include sales calls and collecting payment.
• Check lessons out and in for students at the beginning and end of the lesson block and ensure customer payment for all flights.
• Manage customer accounts and assist customers with flight training goals. Communicate customer issues with flight operations leadership.
• Assist with the scheduling and observation of all MFT accelerated flight training programs in support of the SSM.
• Support the Flight Operations Manager and assist with execution of all company directives
• Coordinate scheduled and unscheduled fleet maintenance with the Flight and Fleet manager(s).
• Maintain the facility within company standards.
• Maintain knowledge of the scheduling and billing software systems.
• Perform general office duties and administration.

Qualifications:

• Holds appropriate experience, certificates, and appointments.
• Previous dispatch experience in an aviation environment,
• Represents and upholds company Core Values.
• Self-starter: motivated, team focused, and results driven.
• Strong presentation, organizational, and time management skills.
• Outstanding verbal and written communication skills.
• Proficient in the use of MS Office and Flight Schedule Pro

Open availability, including night, weekends and holidays. We are open 365 days a year

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work Location: In person

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