Cosmetic Coordinator Job at Platinum Dermatology Partners LLC, San Diego, CA

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  • Platinum Dermatology Partners LLC
  • San Diego, CA

Job Description

Job Details

Job Location
Cosmetic Laser Dermatology - San Diego, CA

Position Type
Full Time

Description

Job Summary: The Cosmetic Coordinator is primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions, routinely follow up with potential patients as appropriate to encourage patient's consideration of future services, scheduling and maximizing phone closure rates.

Responsibilities:
  • Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
  • Focused on selling, driving leads to sell, and other sales-related functions.
  • Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient's consideration of future services.
  • Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
  • Ensure exemplary patient care and patient service is provided at all times.
  • Ensure that new or updated patient's forms are completed and signed.
  • Ensure that all patient information is entered and updated into the computer promptly and accurately.
  • Scheduling appointments
  • Answer general patient questions.
  • Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
  • Assist with Patient Retention and obtaining new patients.
  • Other Duties as assigned.
Qualifications

Education and Experience:
  • One year of medical office experience in cosmetic dermatology preferred
  • Associate degree or equivalent experience
  • Previous sales experience preferred.
  • Experience managing multiple telephone lines.
  • Proficient in Microsoft Office
Essential Skills and Abilities:
  • Ability and willingness to function as part of a team.
  • Ability to establish and maintain positive working relationships with physicians and providers.
  • Ability to generate respect and trust from fellow employees and patients.
  • Ability to show effective discretion and maintain confidentiality.
  • Ability to work in a dynamic fast paced environment.
  • Knowledge of spreadsheet applications.
  • Committed to executing exceptional customer service and satisfaction.
  • Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
  • Excellent listening, oral and written communication skills.
  • Must be comfortable with quoting and asking patients to proceed with procedures and treatments.
  • Must be proactive and resourceful.
  • Strong administrative and time management skills.
  • Demonstrates strong organizational and critical thinking skills.
  • Tactful, mature and able to interact well with diverse personalities.
  • Possess a high level of professionalism and confidentiality, and a professional demeanor.
  • Able to function independently.
  • Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
  • Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
  • Ability to discreetly manage details of highly confidential and critical nature.

Job Tags

Full time,

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