Job Description
Job Details Job Location Cosmetic Laser Dermatology - San Diego, CA
Position Type Full Time
Description Job Summary: The Cosmetic Coordinator is primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions, routinely follow up with potential patients as appropriate to encourage patient's consideration of future services, scheduling and maximizing phone closure rates.
Responsibilities: - Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
- Focused on selling, driving leads to sell, and other sales-related functions.
- Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient's consideration of future services.
- Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
- Ensure exemplary patient care and patient service is provided at all times.
- Ensure that new or updated patient's forms are completed and signed.
- Ensure that all patient information is entered and updated into the computer promptly and accurately.
- Scheduling appointments
- Answer general patient questions.
- Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
- Assist with Patient Retention and obtaining new patients.
- Other Duties as assigned.
Qualifications Education and Experience: - One year of medical office experience in cosmetic dermatology preferred
- Associate degree or equivalent experience
- Previous sales experience preferred.
- Experience managing multiple telephone lines.
- Proficient in Microsoft Office
Essential Skills and Abilities: - Ability and willingness to function as part of a team.
- Ability to establish and maintain positive working relationships with physicians and providers.
- Ability to generate respect and trust from fellow employees and patients.
- Ability to show effective discretion and maintain confidentiality.
- Ability to work in a dynamic fast paced environment.
- Knowledge of spreadsheet applications.
- Committed to executing exceptional customer service and satisfaction.
- Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
- Excellent listening, oral and written communication skills.
- Must be comfortable with quoting and asking patients to proceed with procedures and treatments.
- Must be proactive and resourceful.
- Strong administrative and time management skills.
- Demonstrates strong organizational and critical thinking skills.
- Tactful, mature and able to interact well with diverse personalities.
- Possess a high level of professionalism and confidentiality, and a professional demeanor.
- Able to function independently.
- Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
- Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
- Ability to discreetly manage details of highly confidential and critical nature.
Job Tags
Full time,