Job Description
Job Title: Business Process Consultant
Job Type: Contract Through 6/30/25 (With likelihood of extension)
Job Location: Tallahassee, FL (On-Site)
Job Responsibilities: - Work under the direction of the Agency’s designated project manager. Participate in and lead activities as directed by the Agency
- Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools
- Work as a project team member on one or more projects to facilitate process improvements involving multiple business areas and/or state agencies
- Elicit, identify, analyze, and document business processes and requirements for business units and/or sister agencies. Translate business requirements into user stories and/or functional requirements. Document requirements and/or user stories and other work items in Azure DevOps. Design user interface screens.
- Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization’s business systems and processes.
- Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
- Understand technical problems and solutions in relation to the current, as well as the future business environment.
- Develop meeting summaries, requirements documentation, screen designs, and other project documentation within required timeframes.
- Develop and maintain test plans and scripts for testing.
- Lead testing efforts for each release in dev and beta environments.
- Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
- Capture and document metrics in support of the user acceptance testing and recommend improvements.
- Assess current testing processes; recommend and implement process improvements, including automation where practical.
- Provide estimates for assigned tasks.
- Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
- Adapt to changes in daily work plans based on customer support needs.
- Assist in the completion of status reporting and escalation of issues to management.
- Coach and mentor junior staff.
Required Qualifications: - A minimum of 7 years of IT business analysis experience and 4 years of business process engineering experience.
- Knowledge of leveraging both IT solutions and business process improvements.
- Must demonstrate expertise in strategic planning, tactical execution, process management, and business systems requirements definition.
- Knowledge of advanced management principles and practices, methods of data collection and analysis.
- Knowledge of process engineering principles and practices.
- Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management.
- Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools.
- Skilled in working on one or more projects as a project lead. Must be able to mentor and coach junior staff.
- Must possess strong analytical and problem-solving skills.
- Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing.
- Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits.
- Ability to map business processes, use cases, tasks, and workflows.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently and in a team to meet deadlines.
- Ability to plan, organize, and coordinate multiple projects and work assignments.
- Ability to organize data into logical formats for presentation in reports, documents, and other written materials.
- Ability to conduct fact finding research.
- Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes.
- Goal oriented, action focused, pragmatic, and self-disciplined.
Job Tags
Contract work,