Job Description

Req ID: 293584

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consulting Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities :

• Implementing and maintaining ServiceNow features, and develop, manage third-party integrations with ServiceNow.
• Build and maintain API and flat file integrations in ServiceNow with multiple third-party applications.
• Extend ServiceNow capabilities as per the Customer requirement.
• Support version upgrade in ServiceNow Platform
• Build enhanced User experience features such as Service portal, Mobility etc.
• Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training.
• Recommend and implement automation solutions to streamline for existing modules in ServiceNow.
• Develop new features and customize existing features in ServiceNow based on the customer requirements.
• Create and maintain documentation related to new and existing integrations.
• Support production rollout and release process

Requirement :

• Experienced in the development and implementation of ServiceNow ITSM modules, with additional knowledge in SPM and IRM being advantageous.
• Skilled in creating and managing Business Rules, Script Includes, UI Actions, Script Actions, Scheduled Jobs, email scripts, and workflow run scripts.
• Proficient in designing flows using Flow Designer and Integration Hub.
• Competent in ServiceNow client and server-side JavaScript, as well as ServiceNow APIs.
• Capable of customizing ServiceNow using UI Pages, UI Macros, and CMS with CSS, HTML, and Jelly.
• Hands-on experience with integrations involving Enterprise suite applications.
• Adept at building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs.
• Proficient in programming with JavaScript, XML, HTML, AJAX, Angular, and Jelly scripting.
• Experienced in integrating ServiceNow with external systems and applications using REST/SOAP APIs.
• Skilled in developing Scripted Rest APIs and managing third-party integrations.
• Ability to troubleshoot and resolve integration issues for seamless data flow and system interoperability.
• Strong debugging skills alongside coding proficiency.
• Experienced in extending the ServiceNow schema for custom applications.
• Knowledgeable in creating data sources, ETL processes, import sets, and transform maps.
• Proficient in using ATF to develop and execute test cases.
• Experienced in managing ServiceNow version upgrades.
• Familiar with MID server, Import and Export Sets.
• Good understanding of adding multiple pages and widgets to the ServiceNow portal.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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